Guides on leads and CRM

Practical answers for anyone who sells: where leads get lost between the ad and the first call, how to split them between managers, which stages a pipeline needs and how to measure the cost of a lead and of a client.

All guides on this topic Found: 4

Guide

Lost deal reasons: a short list your team will actually use

To track why deals are lost, give the team a short fixed list of six to eight reasons, each with a one-sentence definition, make choosing a reason required when a deal is closed as lost, and require a comment for Other. Keep lost deals separate from disqualified leads, record the reason in the customer's own words where possible and review the numbers monthly by stage, source and salesperson.

7 min read

Guide

Duplicate contacts in a CRM: why they appear and how to merge them

Duplicates appear when the same person reaches you through several channels, is typed in with a different spelling or phone format, or arrives again in an import. Find them by matching phone numbers and emails written in one format, then similar names. Merge by choosing one main record, moving notes, tags, addresses and orders into it and removing the rest, and prevent new ones with one entry point and a search before creating a card.

7 min read

Bring your business into one place

Create a free workspace in a minute and invite the AI assistant to your team.

Start free